Noah AtkinsSoftware Engineer.
Building, integrating, and supporting production web systems.
Skills
Projects
Collectra
Loyalty platform that helps businesses build retention with rewards for repeat purchases.
collectra.io
QuizCache
AI tool that turns PDF and TXT files into interactive flashcards for faster study.
quizcache.noahatkins.com
TodoLS
Task manager with local-storage persistence and a minimal interface.
todols.noahatkins.com
Palettes
Curated color palettes with one-click copy for quick use in web projects.
palettes.noahatkins.com
Kombo
Logic puzzle game: crack the code in eight attempts.
kombo.noahatkins.com
Experience
Sep 2022 — Present
Software Support Engineer
Qualtrics (formerly Forsta) · Remote · Full-Time
- Resolved 3,000+ enterprise support issues for SaaS clients including Disney and Best Buy, maintaining 99% CSAT and supporting retention of high-value contracts
- Built internal tools, workflows, and documentation that cut repeat inquiries and improved team efficiency
May 2021 — Present
Software Engineer
Freelance · Remote · Contract
- Built loyalty systems (points, redemption, merchant portals, automated campaigns) to drive retention and repeat purchases
- Shipped AI resume-to-role matching with vector embeddings and RAG to reduce recruiter overhead and cold outreach
- Designed full-stack QR memorial platform with Stripe, subscriptions, cloud storage, and a web-based memorial builder
- Applied AI and embeddings to match ads to websites for an affiliate business, improving targeting efficiency
Aug 2021 — Sep 2022
Solutions Engineer
NetFore Systems · Remote · Full-Time
- Delivered IVA/IVR systems that improved customer satisfaction by 40% for enterprises including Walmart, Hulu, and Blue Cross Blue Shield
- Designed Dialogflow conversation flows, intents, and API integrations with reliable handoff to human agents
May 2021 — Sep 2022
Integration Specialist
PSL Group · Remote · Contract
- Integrated JSON-based learning modules into healthcare training platforms, improving content delivery and module reuse across programs
- Streamlined front-end and API integrations so new training content could ship faster with fewer handoff errors
Nov 2020 — May 2021
Software Engineer
FightTM · Remote · Full-Time
- Built social features (following, video engagement, clip sharing, profiles) contributing to 15% month-over-month user growth
- Delivered React, TypeScript, Next.js, and Redux features on a small team with scalable front-end and back-end components
Topics
Concepts I've worked with in practice.